Privacy policy

This policy explains what personal information we collect through this website and when we email businesses, why we collect it, and how you can see or correct it. We’ve written it in plain English and based it on the Australian Privacy Principles.

Last updated 2 November 2026.

Who we are

This website is run by Plain Sense Consulting Pty Ltd (ABN 75 703 380 607, ACN 703 380 607) (“we”, “us”), which makes Live Hospitality POS. This policy covers this website and the business emails we send about Live Hospitality POS. It doesn’t cover information a venue stores in its own Live Hospitality POS system; that is covered by the venue’s agreement with us.

What we collect

We collect what you type or upload in our forms:

• Demo request form: your name, venue name, email address, and, if you choose to give them, your phone number, city, the plan you’re interested in, notes about your current POS, and any menu files you upload so we can set up your demo.
• Contact form: your name, email address, message, and, if you choose, your venue or business name.

When you send a form we also record the page you sent it from, the country your connection comes from (provided by Cloudflare), and the time. The forms include a hidden spam-check field and the time the page loaded, which we use only to filter out automated spam.

We count visits with cookieless analytics: Counterscale, which we run on our own Cloudflare account, and Cloudflare Web Analytics. Both work without cookies and report visits in total. They record the pages viewed, the site that sent you here, your device or browser type and your country. We also use Google Analytics, described below.

We use Google Analytics to see how the site is used

Google Analytics is a Google service that measures how visitors use websites. On this site it uses cookies and similar identifiers to measure how visitors use the site. It collects:

• the pages you view
• your device and browser
• your approximate location, such as your city or region
• how you arrived, such as from a search engine or a link on another site
• actions you take on the site, such as clicking Book a demo or sending a form. It records that a form was sent. What you type in a form comes only to us.

Google processes this information for us, including in the United States. Read how Google uses information from sites that use its services. To opt out of Google Analytics on all websites, install the Google Analytics opt-out browser add-on.

We use Google Ads to count demo requests from our ads

We advertise Live Hospitality POS with Google Ads. Google Ads measurement may use cookies and similar identifiers to count how many people who click one of our ads go on to book a demo. It records that a demo request was sent and the ad click it came from, along with your device, browser and approximate location (worked out from your IP address). We’ve set it up so it doesn’t send what you type in our forms to Google. Google receives this information, uses it under its own privacy policy, and may process it in the United States and other countries. Any Google Ads cookies last up to 90 days.

Your cookie choice

In Australia and most other countries, Google Analytics and Google Ads measurement run when you visit, and you can turn them off at any time. Visitors in the UK, the European Economic Area, Switzerland and Quebec are asked before they run, and so is anyone whose location we can’t work out. Elsewhere in Canada, a notice appears the first time you visit. A Global Privacy Control signal from your browser turns Google Ads measurement off.

We keep your choice in a cookie for 6 months. To change it, use the Cookie settings button at the bottom of any page, or block or delete cookies in your browser settings. Read Google’s privacy policy.

Why we collect it

We use your details to reply to your enquiry, arrange and run a demo, and follow up about Live Hospitality POS if you asked about it. We won’t add you to a marketing mailing list without your permission, and we don’t sell or rent personal information.

You don’t have to give us your details, but without a name and email address we can’t reply to you.

We email businesses at the addresses they publish

We may email a venue or business about Live Hospitality POS at an email address it has published, for example on its website or in a business listing. We only do this when the email relates to the recipient’s role in that business, and the address isn’t published with a note saying they don’t want sales emails. The Spam Act 2003 calls this inferred consent.

• Where we got your address: from contact details your business published itself.
• What we keep: your business name and the contact details it published, where we found them, basic details about the venue such as its type, location and current point-of-sale system, and a record of our emails and any replies.
• Who it’s from: every email names the sender, Plain Sense Consulting Pty Ltd (ABN 75 703 380 607), and has a working unsubscribe link.
• Unsubscribing: we act on it within 5 business days, the most the Spam Act allows. Your address then goes on a do-not-email list we keep, so we don’t email it again.

To ask us to stop, or to ask what we hold about you, use the unsubscribe link in any email or our contact form.

How it’s handled and who helps us

When you send a form, your details are emailed to Plain Sense Consulting Pty Ltd. We use these service providers:

• Cloudflare hosts this website, runs the code that receives your form, tells this site which country you’re visiting from so it knows whether to ask about cookies, and runs our visit counts (Counterscale on our own Cloudflare account, and Cloudflare Web Analytics). Like any web host, it processes your IP address and basic connection information to deliver the site and protect it from abuse.
• Amazon Web Services (Amazon SES) is the email service that delivers your form to our inbox. It keeps delivery records for a limited time under its own policy.
• Google Fonts supplies the typefaces on this site. Your browser requests them from Google, which receives your IP address.
• Google runs Google Analytics and Google Ads measurement for us.

These providers may store or process information outside Australia, including in the United States. We choose providers that protect information to a standard comparable to the Australian Privacy Principles.

How long we keep it

We keep enquiries for as long as we need them to deal with your request and keep reasonable business records. If you don’t become a customer, we delete your enquiry no later than 24 months after our last contact with you. If you do become a customer, we keep it with your customer records.

Keeping it secure

This website is served over an encrypted connection (HTTPS). Form submissions go straight to our email provider and aren’t stored in a database on this website. Access to our inbox is limited to the people who need it to reply to you.

Seeing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Send your request through our contact form and tell us it’s a privacy request. We’ll reply within 30 days. We may need to confirm who you are first.

Complaints

If you think we’ve mishandled your personal information, please tell us through the contact form first so we can try to put it right. We’ll respond within 30 days.

If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC): visit oaic.gov.au/privacy/privacy-complaints or call 1300 363 992.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.